Shipping & Delivery Policy

Marnie Thorp delivers to addresses throughout the United Kingdom. Below is everything you need to know about how your order reaches you.

1. Processing time

Orders are processed within 2–3 working days (Monday to Friday), excluding weekends and public holidays. During sale periods or peak season processing may take slightly longer.

2. Estimated delivery times

Processing: 2–3 working days (Monday to Friday)
Transit: 4–9 working days (Monday to Friday)
Total estimated delivery: 6–12 working days
Order cut-off: 18:00 GMT

Delivery estimates are estimates, not guarantees. They may be affected by carrier delays, customs processing or severe weather.

3. Delivery charges

Delivery is free on all UK orders. There is no minimum spend.

4. Where your order ships from

Our products are dispatched by our fulfilment partner from outside the United Kingdom and are delivered to you by a UK carrier for the final leg of the journey. This is reflected in the delivery times above.

5. VAT and import charges

All prices shown on this website and at checkout are in pounds sterling (GBP) and include UK VAT where applicable.

For consignments valued at £135 or less, UK VAT is charged at the point of sale. There is nothing further to pay when your parcel is delivered.

For consignments valued at more than £135, import VAT and any customs duty become payable when the goods arrive in the United Kingdom. Where this applies, these charges are the responsibility of the recipient as importer of record, and the carrier will contact you before delivery.

6. Tracking your order

Once your order has been dispatched you will receive a confirmation email containing your tracking number. You can also track your order at any time through our Order Tracking page.

7. Delivery restrictions

We are unable to deliver to PO boxes or BFPO addresses. Individual items may be excluded from delivery to certain destinations for legal or transport reasons.

8. Failed deliveries and returned parcels

If a delivery attempt fails, the address supplied is incorrect, or a parcel cannot otherwise be delivered, the order may be returned to us. We will contact you to arrange redelivery, for which an additional delivery charge may apply.

9. Lost or damaged parcels

If your parcel is lost or damaged in transit, please contact us immediately at info@marniethorp.com. We will resolve the matter with the carrier as quickly as possible.

10. Returns

How to return an order, where to send it, and who pays for return postage are set out in our Returns, Cancellations and Refunds Policy.

11. Changes to this policy

We may update this policy from time to time. The current version is always available on this page. Last updated: September 2026.

Contact and supplier details

Store: Marnie Thorp
Operated by: ML ECOM OPERATIONS B.V.
Registered address: Prins Frederik Hendriklaan 84, Naarden, Noord-Holland, 1411 GB, Netherlands
Chamber of Commerce (KvK): 96592710
VAT: NL867675342B01
Email: info@marniethorp.com
Phone: +44 20 4577 1564
Service hours: Monday to Friday 09:00–17:00, Saturday and Sunday 12:00–17:00 (GMT)

You can also reach us through our contact page.